Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1785  59%
(511 of 855 users)
What do I do if I forget my username and password? 1121  57%
(449 of 786 users)
Are information reports available? 800  55%
(447 of 800 users)
How do I get an account established so I can order online? 1568  54%
(440 of 801 users)
Why is my order On Hold if I paid with a credit card? 1192  54%
(465 of 854 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 712  56%
(326 of 582 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 840  54%
(397 of 730 users)
What are the warehouse pick up hours? 1042  54%
(379 of 695 users)
Do I have to order in full case quantities or may I order smaller amounts? 1261  53%
(417 of 774 users)
Can I cancel an order I just placed? 1309  53%
(436 of 813 users)
How can I change my order to a customer pickup? 935  53%
(375 of 697 users)
What is a "restricted" product? And what is an "allocation?" 1097  53%
(432 of 812 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 671  54%
(333 of 614 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 754  53%
(383 of 716 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 778  53%
(332 of 615 users)
How do I check out and pay with a credit card? 1164  52%
(397 of 752 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 909  52%
(404 of 766 users)
Can product be returned for credit? 3792  52%
(533 of 1025 users)
How can I see my last order? 821  52%
(367 of 695 users)
How do I print a month end inventory report 725  52%
(332 of 627 users)
Can payment by credit card be made after an order has been placed? 1037  52%
(397 of 760 users)
What is an Order Template? 770  52%
(333 of 632 users)
How do I change my password and other account information? 1023  51%
(423 of 816 users)
How do I register my license number so I can order online and use other web services? 825  52%
(344 of 661 users)
how do you go back to an order to correct it if you already put it through?? 647  52%
(279 of 532 users)
How do I change the contact person on 949  51%
(398 of 771 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 978  51%
(376 of 728 users)
Where do I create Templates? 908  51%
(349 of 674 users)
how do I order by the bottle and not by the case? 763  51%
(287 of 552 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 911  51%
(317 of 616 users)
Who should I call if there is a problem with the website? 870  51%
(348 of 678 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 689  51%
(305 of 593 users)
How do licensees place an order for "Restricted" products? 971  51%
(373 of 730 users)
What can I do if I ordered the wrong product? 881  51%
(383 of 750 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 601  51%
(305 of 594 users)
How much does advertising cost? 704  51%
(357 of 699 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 619  51%
(322 of 631 users)
How will my order be affected by holidays? 761  50%
(343 of 675 users)
Sometimes I get kicked back to the home page. Why? 836  50%
(386 of 762 users)
When should a product be "Restricted" or "Allocated"? 792  50%
(401 of 793 users)
Can I place news articles on for my business? 848  50%
(362 of 717 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 841  50%
(392 of 777 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 711  50%
(307 of 607 users)
How do I find out the shelf life of a product? 761  50%
(349 of 692 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1375  50%
(316 of 628 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 805  50%
(333 of 663 users)
Can I print my order before it is submitted? 794  50%
(357 of 711 users)
How do I delete the incorrect logins in the login pulldown window? 641  50%
(330 of 659 users)