Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 2415  58%
(670 of 1146 users)
What do I do if I forget my username and password? 1487  55%
(595 of 1071 users)
How do I get an account established so I can order online? 2230  55%
(621 of 1124 users)
Are information reports available? 1125  54%
(583 of 1076 users)
What are the warehouse pick up hours? 1557  54%
(521 of 959 users)
Why is my order On Hold if I paid with a credit card? 1618  53%
(612 of 1145 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 1304  53%
(535 of 996 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 1121  54%
(460 of 846 users)
Do I have to order in full case quantities or may I order smaller amounts? 1703  53%
(566 of 1065 users)
Can I cancel an order I just placed? 1801  52%
(577 of 1096 users)
How do I check out and pay with a credit card? 1774  52%
(545 of 1033 users)
What is a "restricted" product? And what is an "allocation?" 1530  52%
(580 of 1103 users)
Can product be returned for credit? 4943  51%
(690 of 1330 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1434  52%
(608 of 1168 users)
What is an Order Template? 1180  52%
(480 of 912 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 1194  52%
(472 of 897 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 1228  52%
(468 of 890 users)
How can I see my last order? 1153  52%
(509 of 975 users)
how do you go back to an order to correct it if you already put it through?? 1089  52%
(426 of 809 users)
Can payment by credit card be made after an order has been placed? 1504  51%
(541 of 1041 users)
How do I change my password and other account information? 1610  51%
(598 of 1157 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1546  51%
(575 of 1116 users)
How do I register my license number so I can order online and use other web services? 1192  51%
(495 of 957 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 949  51%
(451 of 869 users)
What can I do if I ordered the wrong product? 1305  51%
(527 of 1024 users)
Where do I create Templates? 1317  51%
(503 of 977 users)
How do I print a month end inventory report 1078  51%
(467 of 905 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 1109  51%
(511 of 994 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 1076  51%
(463 of 899 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1389  51%
(460 of 894 users)
How much does advertising cost? 1140  51%
(549 of 1076 users)
How can I change my order to a customer pickup? 1345  50%
(515 of 1011 users)
How do I change the contact person on 1394  50%
(537 of 1056 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 1190  50%
(535 of 1052 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1803  50%
(464 of 912 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 1208  50%
(470 of 924 users)
How do I find out the shelf life of a product? 1103  50%
(474 of 932 users)
Who should I call if there is a problem with the website? 1271  50%
(491 of 967 users)
how do I order by the bottle and not by the case? 1229  50%
(419 of 825 users)
Where can I find the top selling wines in New Hampshire? 1147  50%
(500 of 987 users)
How will my order be affected by holidays? 1107  50%
(490 of 967 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 1285  50%
(515 of 1018 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 981  50%
(460 of 908 users)
How do licensees place an order for "Restricted" products? 1333  50%
(505 of 999 users)
Sometimes I get kicked back to the home page. Why? 1147  50%
(552 of 1094 users)
How do I delete the incorrect logins in the login pulldown window? 996  50%
(473 of 936 users)
How do I get a login? 1269  50%
(558 of 1108 users)
When should a product be "Restricted" or "Allocated"? 1137  50%
(537 of 1067 users)
Is there a way to have the Order Confirmation emailed to more than one email? 989  50%
(454 of 901 users)
Can I print my order before it is submitted? 1109  50%
(503 of 1000 users)