Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1922  59%
(532 of 897 users)
What do I do if I forget my username and password? 1177  56%
(465 of 822 users)
Are information reports available? 851  55%
(469 of 841 users)
How do I get an account established so I can order online? 1659  54%
(465 of 848 users)
Why is my order On Hold if I paid with a credit card? 1255  54%
(485 of 898 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 773  55%
(343 of 619 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 904  54%
(416 of 767 users)
What are the warehouse pick up hours? 1109  54%
(399 of 735 users)
Do I have to order in full case quantities or may I order smaller amounts? 1311  53%
(437 of 812 users)
Can I cancel an order I just placed? 1384  53%
(459 of 858 users)
What is a "restricted" product? And what is an "allocation?" 1152  53%
(453 of 850 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 826  54%
(352 of 651 users)
How can I change my order to a customer pickup? 992  53%
(393 of 734 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 832  53%
(353 of 655 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 803  53%
(398 of 746 users)
Can product be returned for credit? 4068  51%
(556 of 1070 users)
How do I check out and pay with a credit card? 1260  52%
(421 of 800 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 988  52%
(428 of 814 users)
How can I see my last order? 869  52%
(386 of 732 users)
What is an Order Template? 841  52%
(354 of 672 users)
Can payment by credit card be made after an order has been placed? 1103  52%
(417 of 799 users)
How do I register my license number so I can order online and use other web services? 881  52%
(367 of 703 users)
How do I change my password and other account information? 1097  51%
(445 of 861 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1061  51%
(400 of 774 users)
How do I print a month end inventory report 769  51%
(348 of 670 users)
how do you go back to an order to correct it if you already put it through?? 713  52%
(296 of 566 users)
How do I change the contact person on 1001  51%
(420 of 816 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 967  51%
(338 of 654 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 644  51%
(325 of 629 users)
how do I order by the bottle and not by the case? 886  51%
(306 of 592 users)
Where do I create Templates? 970  51%
(364 of 709 users)
How do licensees place an order for "Restricted" products? 1023  51%
(392 of 766 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 738  51%
(323 of 629 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 674  51%
(342 of 667 users)
How will my order be affected by holidays? 810  51%
(365 of 714 users)
What can I do if I ordered the wrong product? 964  50%
(404 of 793 users)
Who should I call if there is a problem with the website? 924  50%
(369 of 724 users)
Sometimes I get kicked back to the home page. Why? 889  50%
(404 of 794 users)
How much does advertising cost? 762  50%
(383 of 752 users)
When should a product be "Restricted" or "Allocated"? 847  50%
(423 of 835 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 780  50%
(335 of 659 users)
Can I place news articles on for my business? 909  50%
(381 of 754 users)
How do I delete the incorrect logins in the login pulldown window? 693  50%
(352 of 696 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 854  50%
(352 of 698 users)
Is there a way to have the Order Confirmation emailed to more than one email? 644  50%
(338 of 670 users)
How do I find out the shelf life of a product? 822  50%
(364 of 723 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 894  50%
(414 of 824 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1434  50%
(335 of 667 users)
Can I print my order before it is submitted? 841  50%
(378 of 754 users)