Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1988  59%
(558 of 945 users)
What do I do if I forget my username and password? 1217  56%
(487 of 864 users)
Are information reports available? 893  55%
(490 of 884 users)
How do I get an account established so I can order online? 1727  54%
(489 of 895 users)
Why is my order On Hold if I paid with a credit card? 1303  53%
(505 of 937 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 949  54%
(439 of 808 users)
What are the warehouse pick up hours? 1163  54%
(421 of 774 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 832  55%
(364 of 661 users)
Do I have to order in full case quantities or may I order smaller amounts? 1363  53%
(457 of 853 users)
Can I cancel an order I just placed? 1468  53%
(480 of 903 users)
What is a "restricted" product? And what is an "allocation?" 1215  53%
(475 of 894 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 888  53%
(376 of 699 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 893  53%
(371 of 690 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 849  53%
(421 of 792 users)
Can product be returned for credit? 4270  52%
(580 of 1115 users)
How do I check out and pay with a credit card? 1378  52%
(444 of 845 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1061  52%
(455 of 867 users)
How can I see my last order? 912  52%
(410 of 778 users)
How can I change my order to a customer pickup? 1042  52%
(415 of 791 users)
What is an Order Template? 903  52%
(379 of 719 users)
Can payment by credit card be made after an order has been placed? 1151  52%
(438 of 840 users)
how do you go back to an order to correct it if you already put it through?? 762  52%
(320 of 607 users)
How do I register my license number so I can order online and use other web services? 923  51%
(387 of 745 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1114  51%
(422 of 816 users)
How do I change the contact person on 1064  51%
(443 of 859 users)
Where do I create Templates? 1027  51%
(392 of 760 users)
how do I order by the bottle and not by the case? 934  51%
(327 of 631 users)
How do I print a month end inventory report 821  51%
(367 of 711 users)
How do licensees place an order for "Restricted" products? 1080  51%
(414 of 809 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1022  51%
(356 of 693 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 797  51%
(347 of 676 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 686  51%
(345 of 672 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 716  51%
(363 of 709 users)
How do I change my password and other account information? 1174  50%
(468 of 920 users)
Who should I call if there is a problem with the website? 975  51%
(392 of 768 users)
What can I do if I ordered the wrong product? 1001  50%
(423 of 831 users)
How will my order be affected by holidays? 862  50%
(386 of 757 users)
Sometimes I get kicked back to the home page. Why? 936  50%
(424 of 835 users)
How much does advertising cost? 810  50%
(408 of 803 users)
Can I place news articles on for my business? 954  50%
(407 of 804 users)
How do I delete the incorrect logins in the login pulldown window? 729  50%
(375 of 742 users)
When should a product be "Restricted" or "Allocated"? 896  50%
(442 of 877 users)
How do I find out the shelf life of a product? 850  50%
(383 of 759 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 917  50%
(375 of 744 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 851  50%
(362 of 718 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 931  50%
(434 of 864 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1482  50%
(354 of 705 users)
Is there a way to have the Order Confirmation emailed to more than one email? 684  50%
(353 of 704 users)