Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1656  60%
(478 of 792 users)
What do I do if I forget my username and password? 1056  56%
(404 of 719 users)
Are information reports available? 747  55%
(388 of 693 users)
How do I get an account established so I can order online? 1451  55%
(396 of 718 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 640  56%
(302 of 534 users)
Why is my order On Hold if I paid with a credit card? 1116  53%
(403 of 748 users)
Do I have to order in full case quantities or may I order smaller amounts? 1176  53%
(386 of 715 users)
What is a "restricted" product? And what is an "allocation?" 1033  53%
(404 of 753 users)
What are the warehouse pick up hours? 955  54%
(345 of 636 users)
Can I cancel an order I just placed? 1212  53%
(400 of 748 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 568  54%
(306 of 566 users)
How can I see my last order? 768  53%
(348 of 653 users)
Can payment by credit card be made after an order has been placed? 960  53%
(352 of 662 users)
How do I check out and pay with a credit card? 1066  52%
(367 of 693 users)
Who should I call if there is a problem with the website? 778  53%
(323 of 605 users)
Where do I create Templates? 839  52%
(324 of 614 users)
How can I change my order to a customer pickup? 849  52%
(311 of 589 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 764  52%
(332 of 631 users)
What is an Order Template? 680  52%
(304 of 576 users)
How do I print a month end inventory report 662  52%
(300 of 571 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 883  52%
(342 of 656 users)
How do I register my license number so I can order online and use other web services? 766  52%
(318 of 608 users)
How do I change my password and other account information? 941  51%
(370 of 715 users)
how do you go back to an order to correct it if you already put it through?? 574  52%
(256 of 488 users)
Can I print my order before it is submitted? 699  51%
(329 of 637 users)
how do I order by the bottle and not by the case? 693  51%
(262 of 504 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 693  51%
(307 of 594 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 545  51%
(283 of 546 users)
Is there a way to print a blank template to use as an order form? 878  51%
(322 of 625 users)
What can I do if I ordered the wrong product? 819  51%
(313 of 607 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 850  51%
(290 of 562 users)
When should a product be "Restricted" or "Allocated"? 738  51%
(370 of 724 users)
How do licensees place an order for "Restricted" products? 911  51%
(338 of 661 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 698  51%
(268 of 521 users)
How do I change the contact person on 868  51%
(344 of 674 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 772  51%
(350 of 686 users)
Where can I find the top selling wines in New Hampshire? 766  50%
(332 of 651 users)
How do I find out the shelf life of a product? 678  51%
(322 of 631 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 802  50%
(320 of 628 users)
Sometimes I get kicked back to the home page. Why? 765  50%
(328 of 644 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 733  51%
(290 of 568 users)
I am a new licensee. How do I register to get an online ordering account? 644  51%
(280 of 548 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 594  51%
(263 of 515 users)
How do I get a login? 842  50%
(355 of 702 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 633  50%
(253 of 499 users)
How much does advertising cost? 599  50%
(311 of 615 users)
Can I place news articles on for my business? 780  50%
(333 of 660 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 522  50%
(259 of 513 users)
I'm a broker. How can I get a report of the independent stores and restaurants who have bought the product I represent, and how much they bought? 560  50%
(254 of 504 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 703  50%
(289 of 576 users)