Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 2017  58%
(572 of 970 users)
What do I do if I forget my username and password? 1238  56%
(500 of 892 users)
Are information reports available? 918  54%
(504 of 917 users)
How do I get an account established so I can order online? 1776  54%
(506 of 924 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 979  54%
(455 of 837 users)
Why is my order On Hold if I paid with a credit card? 1336  53%
(518 of 965 users)
What are the warehouse pick up hours? 1211  54%
(436 of 805 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 858  54%
(378 of 689 users)
Do I have to order in full case quantities or may I order smaller amounts? 1393  53%
(476 of 887 users)
Can I cancel an order I just placed? 1505  53%
(496 of 935 users)
What is a "restricted" product? And what is an "allocation?" 1251  53%
(492 of 927 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 952  53%
(391 of 728 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 882  52%
(433 of 818 users)
Can product be returned for credit? 4409  52%
(600 of 1153 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 932  53%
(385 of 724 users)
How do I check out and pay with a credit card? 1452  52%
(463 of 881 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1093  52%
(469 of 895 users)
How can I see my last order? 935  52%
(426 of 810 users)
What is an Order Template? 946  52%
(391 of 744 users)
Can payment by credit card be made after an order has been placed? 1214  52%
(451 of 867 users)
how do you go back to an order to correct it if you already put it through?? 810  52%
(332 of 630 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1156  51%
(441 of 849 users)
How do I register my license number so I can order online and use other web services? 949  52%
(401 of 769 users)
How do I change the contact person on 1118  51%
(454 of 882 users)
How do I print a month end inventory report 873  51%
(382 of 738 users)
Sometimes I get kicked back to the home page. Why? 956  51%
(462 of 903 users)
How do licensees place an order for "Restricted" products? 1100  51%
(427 of 834 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1072  51%
(371 of 723 users)
how do I order by the bottle and not by the case? 974  51%
(343 of 667 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 851  51%
(362 of 705 users)
Where do I create Templates? 1053  51%
(409 of 800 users)
How do I change my password and other account information? 1211  50%
(482 of 947 users)
How will my order be affected by holidays? 889  51%
(399 of 781 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 753  51%
(376 of 736 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 707  51%
(357 of 699 users)
How can I change my order to a customer pickup? 1085  50%
(427 of 841 users)
What can I do if I ordered the wrong product? 1034  50%
(435 of 857 users)
How much does advertising cost? 840  50%
(424 of 835 users)
Who should I call if there is a problem with the website? 1017  50%
(409 of 808 users)
How do I delete the incorrect logins in the login pulldown window? 764  50%
(393 of 776 users)
Can I place news articles on for my business? 985  50%
(420 of 831 users)
How do I find out the shelf life of a product? 869  50%
(394 of 781 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 941  50%
(388 of 770 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 903  50%
(380 of 754 users)
When should a product be "Restricted" or "Allocated"? 919  50%
(455 of 905 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 953  50%
(445 of 887 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1525  50%
(366 of 730 users)
Where can I find the top selling wines in New Hampshire? 911  50%
(407 of 813 users)
I am a new licensee. How do I register to get an online ordering account? 838  50%
(375 of 749 users)
Is there a way to have the Order Confirmation emailed to more than one email? 712  50%
(366 of 731 users)