Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1818  59%
(521 of 876 users)
What do I do if I forget my username and password? 1153  56%
(459 of 808 users)
Are information reports available? 824  55%
(461 of 826 users)
How do I get an account established so I can order online? 1622  55%
(459 of 832 users)
Why is my order On Hold if I paid with a credit card? 1223  54%
(478 of 878 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 736  55%
(334 of 598 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 870  54%
(408 of 748 users)
Do I have to order in full case quantities or may I order smaller amounts? 1286  54%
(429 of 793 users)
What are the warehouse pick up hours? 1079  54%
(392 of 719 users)
Can I cancel an order I just placed? 1343  53%
(448 of 836 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 807  54%
(345 of 636 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 803  54%
(344 of 635 users)
What is a "restricted" product? And what is an "allocation?" 1127  53%
(444 of 837 users)
How can I change my order to a customer pickup? 964  53%
(385 of 719 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 775  53%
(392 of 734 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 952  52%
(418 of 792 users)
Can product be returned for credit? 3907  52%
(546 of 1049 users)
How can I see my last order? 844  53%
(379 of 715 users)
How do I check out and pay with a credit card? 1203  52%
(410 of 779 users)
What is an Order Template? 811  52%
(345 of 654 users)
Can payment by credit card be made after an order has been placed? 1068  52%
(408 of 784 users)
How do I change my password and other account information? 1063  51%
(436 of 841 users)
How do I register my license number so I can order online and use other web services? 854  52%
(359 of 688 users)
How do I print a month end inventory report 745  51%
(342 of 658 users)
how do you go back to an order to correct it if you already put it through?? 678  52%
(289 of 552 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1023  51%
(389 of 753 users)
How do I change the contact person on 975  51%
(410 of 797 users)
Where do I create Templates? 938  51%
(359 of 697 users)
how do I order by the bottle and not by the case? 789  51%
(299 of 577 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 937  51%
(328 of 638 users)
How do licensees place an order for "Restricted" products? 998  51%
(386 of 755 users)
How will my order be affected by holidays? 787  51%
(359 of 701 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 650  51%
(335 of 653 users)
What can I do if I ordered the wrong product? 925  51%
(393 of 770 users)
How much does advertising cost? 733  51%
(374 of 732 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 710  51%
(316 of 616 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 623  51%
(315 of 615 users)
Who should I call if there is a problem with the website? 894  50%
(359 of 704 users)
Sometimes I get kicked back to the home page. Why? 858  50%
(397 of 782 users)
When should a product be "Restricted" or "Allocated"? 821  50%
(416 of 821 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 747  50%
(323 of 636 users)
Can I place news articles on for my business? 877  50%
(373 of 738 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 868  50%
(402 of 798 users)
How do I find out the shelf life of a product? 802  50%
(358 of 710 users)
How do I delete the incorrect logins in the login pulldown window? 668  50%
(345 of 684 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 825  50%
(344 of 683 users)
Can I print my order before it is submitted? 815  50%
(370 of 735 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1404  50%
(326 of 650 users)
I am a new licensee. How do I register to get an online ordering account? 739  50%
(336 of 670 users)
Is there a way to have the Order Confirmation emailed to more than one email? 615  50%
(327 of 653 users)