Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1511  61%
(443 of 723 users)
Can line items or an entire order be cancelled after it has been submitted? 614  57%
(331 of 575 users)
What do I do if I forget my username and password? 968  55%
(362 of 650 users)
Do I have to order in full case quantities or may I order smaller amounts? 1072  54%
(348 of 633 users)
Why is my order On Hold if I paid with a credit card? 1008  54%
(358 of 661 users)
How do I get an account established so I can order online? 1289  54%
(343 of 633 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 477  54%
(274 of 501 users)
What is a "restricted" product? And what is an "allocation?" 929  53%
(359 of 672 users)
What are the warehouse pick up hours? 845  53%
(305 of 566 users)
How do I check out and pay with a credit card? 951  52%
(327 of 617 users)
How can I change my order to a customer pickup? 743  53%
(280 of 523 users)
How can I see my last order? 671  53%
(313 of 590 users)
Can I cancel an order I just placed? 1084  52%
(349 of 663 users)
Can payment by credit card be made after an order has been placed? 864  52%
(312 of 593 users)
how do you go back to an order to correct it if you already put it through?? 476  53%
(211 of 392 users)
how do I order by the bottle and not by the case? 540  53%
(233 of 439 users)
How do I change my password and other account information? 839  52%
(337 of 648 users)
Where do I create Templates? 715  52%
(286 of 547 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 765  52%
(307 of 590 users)
Who should I call if there is a problem with the website? 690  52%
(280 of 537 users)
How do licensees place an order for "Restricted" products? 824  51%
(299 of 578 users)
Is there a way to print a blank template to use as an order form? 793  51%
(294 of 568 users)
Are information reports available? 661  51%
(298 of 576 users)
What is an Order Template? 583  51%
(273 of 526 users)
How do I register my license number so I can order online and use other web services? 682  51%
(284 of 549 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 597  51%
(276 of 533 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 753  51%
(254 of 490 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 679  51%
(320 of 622 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 655  51%
(288 of 558 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 589  51%
(238 of 458 users)
how do I use a credit? 547  51%
(239 of 461 users)
How do I print a month end inventory report 576  51%
(261 of 507 users)
How do I change the contact person on 779  51%
(307 of 600 users)
Sometimes I get kicked back to the home page. Why? 662  51%
(296 of 578 users)
Can I print my order before it is submitted? 611  51%
(285 of 556 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 464  51%
(253 of 492 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 698  51%
(288 of 563 users)
I am a new licensee. How do I register to get an online ordering account? 556  51%
(247 of 481 users)
How do I find out the shelf life of a product? 602  51%
(285 of 558 users)
Where can I find the top selling wines in New Hampshire? 671  50%
(295 of 579 users)
i am having problem logging in.i forgot my password.i was asked to put in my email address but, it states they cannot find me email address when i am receiving email of sales every month. 481  51%
(234 of 458 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 583  50%
(254 of 499 users)
I'm a broker. How can I get a report of the independent stores and restaurants who have bought the product I represent, and how much they bought? 457  51%
(224 of 439 users)
Can product be returned for credit? 2860  50%
(380 of 752 users)
How do I get a login? 755  50%
(312 of 616 users)
What can I do if I ordered the wrong product? 720  50%
(276 of 546 users)
Can I see a history of my payments on the web? 734  50%
(299 of 593 users)
Can I place news articles on for my business? 668  50%
(299 of 593 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 616  50%
(256 of 507 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 532  50%
(208 of 411 users)