Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 2070  58%
(590 of 1001 users)
What do I do if I forget my username and password? 1272  55%
(515 of 920 users)
How do I get an account established so I can order online? 1851  54%
(524 of 955 users)
Are information reports available? 947  54%
(520 of 950 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 1010  54%
(466 of 858 users)
What are the warehouse pick up hours? 1249  54%
(451 of 829 users)
Why is my order On Hold if I paid with a credit card? 1374  53%
(535 of 998 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 900  54%
(391 of 714 users)
Do I have to order in full case quantities or may I order smaller amounts? 1432  53%
(490 of 914 users)
What is a "restricted" product? And what is an "allocation?" 1284  53%
(508 of 958 users)
Can I cancel an order I just placed? 1545  52%
(507 of 958 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 993  53%
(404 of 755 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 914  52%
(449 of 850 users)
Can product be returned for credit? 4531  51%
(615 of 1184 users)
How do I check out and pay with a credit card? 1491  52%
(473 of 901 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 968  52%
(398 of 751 users)
How can I see my last order? 962  52%
(441 of 838 users)
What is an Order Template? 976  52%
(405 of 769 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1148  52%
(487 of 934 users)
Can payment by credit card be made after an order has been placed? 1250  52%
(467 of 898 users)
how do you go back to an order to correct it if you already put it through?? 851  52%
(349 of 664 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1235  51%
(459 of 885 users)
How do I register my license number so I can order online and use other web services? 980  52%
(415 of 797 users)
How do I print a month end inventory report 903  51%
(398 of 769 users)
How do I change the contact person on 1155  51%
(468 of 912 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1124  51%
(388 of 755 users)
Where do I create Templates? 1100  51%
(428 of 835 users)
How do I change my password and other account information? 1255  51%
(499 of 978 users)
How do licensees place an order for "Restricted" products? 1132  51%
(443 of 867 users)
how do I order by the bottle and not by the case? 1012  51%
(355 of 692 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 892  51%
(376 of 734 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 736  51%
(374 of 730 users)
How will my order be affected by holidays? 918  51%
(414 of 811 users)
Sometimes I get kicked back to the home page. Why? 989  50%
(479 of 942 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 786  51%
(390 of 764 users)
What can I do if I ordered the wrong product? 1067  50%
(450 of 885 users)
How much does advertising cost? 891  50%
(445 of 875 users)
Who should I call if there is a problem with the website? 1044  50%
(422 of 833 users)
How do I delete the incorrect logins in the login pulldown window? 792  50%
(407 of 803 users)
How can I change my order to a customer pickup? 1118  50%
(443 of 876 users)
Can I place news articles on for my business? 1031  50%
(438 of 867 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 977  50%
(401 of 794 users)
How do I find out the shelf life of a product? 911  50%
(408 of 808 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 988  50%
(462 of 917 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1566  50%
(380 of 755 users)
When should a product be "Restricted" or "Allocated"? 949  50%
(470 of 935 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 951  50%
(398 of 792 users)
I am a new licensee. How do I register to get an online ordering account? 865  50%
(390 of 778 users)
Is there a way to have the Order Confirmation emailed to more than one email? 756  50%
(380 of 758 users)