Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 1951  59%
(541 of 914 users)
What do I do if I forget my username and password? 1199  56%
(475 of 841 users)
Are information reports available? 876  55%
(478 of 860 users)
How do I get an account established so I can order online? 1696  54%
(475 of 866 users)
Why is my order On Hold if I paid with a credit card? 1280  53%
(495 of 918 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 931  54%
(426 of 785 users)
What are the warehouse pick up hours? 1140  54%
(408 of 750 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 799  55%
(353 of 640 users)
Do I have to order in full case quantities or may I order smaller amounts? 1329  53%
(445 of 828 users)
Can I cancel an order I just placed? 1413  53%
(468 of 878 users)
What is a "restricted" product? And what is an "allocation?" 1186  53%
(463 of 870 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 858  54%
(362 of 670 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 861  53%
(359 of 667 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 830  53%
(408 of 767 users)
Can product be returned for credit? 4161  52%
(568 of 1090 users)
How do I check out and pay with a credit card? 1308  52%
(431 of 819 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1023  52%
(439 of 835 users)
How can I see my last order? 884  52%
(399 of 756 users)
How can I change my order to a customer pickup? 1022  52%
(402 of 767 users)
Can payment by credit card be made after an order has been placed? 1130  52%
(427 of 818 users)
What is an Order Template? 876  52%
(362 of 688 users)
How do I register my license number so I can order online and use other web services? 903  52%
(377 of 723 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1090  51%
(409 of 790 users)
How do I change the contact person on 1032  51%
(432 of 836 users)
how do you go back to an order to correct it if you already put it through?? 740  52%
(304 of 580 users)
How do I print a month end inventory report 802  51%
(358 of 691 users)
Where do I create Templates? 1006  51%
(378 of 734 users)
how do I order by the bottle and not by the case? 912  51%
(314 of 607 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 998  51%
(345 of 670 users)
How do licensees place an order for "Restricted" products? 1046  51%
(402 of 785 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 772  51%
(333 of 648 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 669  51%
(335 of 652 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 697  51%
(353 of 689 users)
What can I do if I ordered the wrong product? 983  50%
(414 of 812 users)
Who should I call if there is a problem with the website? 953  51%
(378 of 740 users)
How will my order be affected by holidays? 834  51%
(375 of 734 users)
How much does advertising cost? 789  51%
(396 of 776 users)
How do I change my password and other account information? 1143  50%
(455 of 896 users)
Sometimes I get kicked back to the home page. Why? 918  50%
(415 of 816 users)
When should a product be "Restricted" or "Allocated"? 872  50%
(432 of 856 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 807  50%
(345 of 682 users)
Can I place news articles on for my business? 934  50%
(392 of 777 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 884  50%
(361 of 715 users)
How do I delete the incorrect logins in the login pulldown window? 713  50%
(363 of 719 users)
How do I find out the shelf life of a product? 837  50%
(373 of 740 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 911  50%
(424 of 843 users)
Is there a way to have the Order Confirmation emailed to more than one email? 666  50%
(343 of 682 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1457  50%
(342 of 681 users)
Can I print my order before it is submitted? 864  50%
(385 of 768 users)