Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 2476  58%
(682 of 1166 users)
How do I get an account established so I can order online? 2298  55%
(634 of 1147 users)
What do I do if I forget my username and password? 1533  55%
(603 of 1088 users)
Are information reports available? 1157  54%
(593 of 1094 users)
What are the warehouse pick up hours? 1618  54%
(532 of 979 users)
Why is my order On Hold if I paid with a credit card? 1661  53%
(621 of 1162 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 1357  53%
(544 of 1014 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 1154  54%
(468 of 863 users)
Do I have to order in full case quantities or may I order smaller amounts? 1735  53%
(576 of 1082 users)
Can I cancel an order I just placed? 1847  52%
(591 of 1122 users)
What is a "restricted" product? And what is an "allocation?" 1582  52%
(590 of 1121 users)
How do I check out and pay with a credit card? 1832  52%
(554 of 1051 users)
Can product be returned for credit? 5060  51%
(698 of 1347 users)
What is an Order Template? 1227  52%
(489 of 929 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1475  51%
(625 of 1202 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 1229  52%
(479 of 911 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 1267  52%
(477 of 909 users)
how do you go back to an order to correct it if you already put it through?? 1121  52%
(434 of 823 users)
How do I change my password and other account information? 1668  51%
(608 of 1174 users)
How can I see my last order? 1182  52%
(518 of 994 users)
Can payment by credit card be made after an order has been placed? 1558  51%
(549 of 1057 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 988  52%
(461 of 885 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1597  51%
(585 of 1138 users)
How do I register my license number so I can order online and use other web services? 1219  51%
(505 of 978 users)
Where do I create Templates? 1368  51%
(511 of 993 users)
What can I do if I ordered the wrong product? 1357  51%
(536 of 1043 users)
How do I print a month end inventory report 1125  51%
(476 of 924 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1444  51%
(468 of 909 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 1119  51%
(471 of 915 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 1140  51%
(518 of 1011 users)
Who should I call if there is a problem with the website? 1307  51%
(507 of 990 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 1219  51%
(549 of 1075 users)
How do I change the contact person on 1441  50%
(547 of 1073 users)
How much does advertising cost? 1176  50%
(562 of 1103 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1844  50%
(475 of 932 users)
How can I change my order to a customer pickup? 1385  50%
(523 of 1028 users)
How do I find out the shelf life of a product? 1131  50%
(482 of 946 users)
how do I order by the bottle and not by the case? 1271  50%
(432 of 848 users)
Where can I find the top selling wines in New Hampshire? 1184  50%
(508 of 1001 users)
How will my order be affected by holidays? 1147  50%
(499 of 984 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 1017  50%
(471 of 928 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 1254  50%
(478 of 943 users)
How do I delete the incorrect logins in the login pulldown window? 1024  50%
(481 of 950 users)
How do licensees place an order for "Restricted" products? 1367  50%
(512 of 1013 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 1320  50%
(526 of 1041 users)
Sometimes I get kicked back to the home page. Why? 1170  50%
(559 of 1109 users)
When should a product be "Restricted" or "Allocated"? 1170  50%
(545 of 1082 users)
Can I print my order before it is submitted? 1133  50%
(513 of 1018 users)
How do I get a login? 1300  50%
(564 of 1122 users)
Is there a way to have the Order Confirmation emailed to more than one email? 1023  50%
(461 of 916 users)