Frequently Asked /Viewed Question & Answers Hits Rating
Are there minimum quantities to place an order from the warehouse? 2583  58%
(704 of 1198 users)
How do I get an account established so I can order online? 2419  55%
(649 of 1175 users)
What do I do if I forget my username and password? 1586  55%
(614 of 1108 users)
Are information reports available? 1209  54%
(609 of 1120 users)
What are the warehouse pick up hours? 1707  54%
(551 of 1012 users)
Why is my order On Hold if I paid with a credit card? 1733  53%
(637 of 1194 users)
I am in the process of opening a new store/restaurant. Who do I talk to? 1478  53%
(557 of 1037 users)
I am looking at your feature, ".CSV Upload" In what format would I be uploading this? Do you have an excel template that I could use to upload in this fashion? Thanks! 1199  54%
(478 of 883 users)
Do I have to order in full case quantities or may I order smaller amounts? 1808  53%
(589 of 1106 users)
Can I cancel an order I just placed? 1913  52%
(606 of 1151 users)
How do I check out and pay with a credit card? 1924  52%
(568 of 1077 users)
What is a "restricted" product? And what is an "allocation?" 1697  52%
(606 of 1154 users)
Can product be returned for credit? 5285  52%
(717 of 1378 users)
What is an Order Template? 1295  52%
(506 of 956 users)
Can payment by credit card be made after an order has been placed? 1643  52%
(571 of 1090 users)
License #1475103 Toasted Brothers LLC Dba The Friendly Toast has been approved for credit. How do I access our account online so I can make payment? I don't see anywhere regarding new user setup. Thank you. Lisa Dubia, Business Manager 1543  51%
(651 of 1254 users)
<>--> Jacqueline, you already have it. Run this report Under "INVENTORY ACTIVITY QUERIES" ==>"Product Activity at the Code Level (CSV file)" You can pick any Friday you want going back to June of 2002; and all of the fields you want are already there. HI... I have tried to send emails regarding the weekly inventory reports by supplier that was sent out by paper - and now you has decided to not continue it. We need a weekly report to send to our suppliers that include ALL inventories (K, C, M, U, R, L and any other status that I am forgetting), NH code, description, Size, Pack, Receipt#, Rec Date, Qty, SLC status and any possible notes. If this can be done in a date range by broker in a CSV file with supplier number on it, then we can sort it by supplier # and email to the appropiate people. We have not yet notified our suppliers of this change because I know they will be calling for the alternative and I want to make sure I have an answer for them. Also I have tried to do the non-auto bailmnet orders for Destruction, and otherwise and it will not let me add inventory after I have already selected a product unless its on the same list (i.e. K status and I checked more than one box). For some reason my regular email is not arriving to you all so I was told about this email format.. but I can receive emails - so feel free to email me back or call. Thank you, Jacqueline Cafiso United Beverages, Inc. 603-223-2323 x265 1295  52%
(492 of 936 users)
How can I see my last order? 1211  52%
(532 of 1019 users)
how do you go back to an order to correct it if you already put it through?? 1193  52%
(446 of 848 users)
I want to take A&J out of the deliveryoption for my account. I would like to replace it with Rateliner permanently going forward. How would i go about doing this? 1325  52%
(488 of 933 users)
How do I change my password and other account information? 1764  51%
(625 of 1209 users)
I would like to know if we are able to make returns. We accidentally ordered three (3) cases of Dewars and two (2) cases of Stoli Vanilla and would like to return these for credit if possible. Please let me know. Thanks. Les Winders 99 Restaurant - N Conway, NH 1683  51%
(606 of 1176 users)
How do I register my license number so I can order online and use other web services? 1277  51%
(523 of 1010 users)
I would like access to other reports. Such as a month-end activity. or a total purchases by item # or by broker. total dollars purchased by month, broker. That kind of stuff. 1035  51%
(470 of 904 users)
What can I do if I ordered the wrong product? 1453  51%
(551 of 1071 users)
Can I build a non-auto bailment order without having to use all of the check-off boxes and scrolling through a long list of items? 1180  51%
(532 of 1035 users)
Where do I create Templates? 1433  51%
(529 of 1030 users)
How much does advertising cost? 1205  51%
(582 of 1137 users)
Who should I call if there is a problem with the website? 1347  51%
(525 of 1025 users)
When I try to edit my Contact/User information, it says that the "password is already taken." Why? 1263  51%
(564 of 1103 users)
How do I find out the shelf life of a product? 1177  51%
(503 of 981 users)
How do I change the contact person on 1535  51%
(563 of 1102 users)
I just placed an order and didn't realize that the trucking Co defaults to AJ trucking, would like to change the delivery Co. to Rateliner Order Number was 1BLE5, placed 06/16/2014, Confirmation # 276223, For UNOS CHICAGO GRILL #1257503, Address: 593 Amherst St. Nashua, NH 03063 Phone # (603) 886-4132 Thank You, Rick Salstrom AGM 1511  51%
(478 of 932 users)
I work for Nashua Margaritas and we received a case of 750ml bottles of Zazzmatazz instead of a case of Baja Rosa, as our order indicated. We are going to use the Razzmatazz, I would just like to make sure we are charged for that and not the Baja Rosa. Our licensee number is 1091603. Thanks, Nick 1172  51%
(483 of 943 users)
I just placed an order. Is there anyway I can add something to that order so that it is shipped with the rest if I have already submitted it? 1900  51%
(492 of 962 users)
How can I change my order to a customer pickup? 1434  50%
(535 of 1050 users)
Are there reports I can run to see my history of purchases or quantity of cases I have purchased for the year? 1083  51%
(485 of 950 users)
Where can I find the top selling wines in New Hampshire? 1238  50%
(519 of 1023 users)
When should a product be "Restricted" or "Allocated"? 1222  50%
(563 of 1111 users)
how do I make a template to order from 1333  50%
(514 of 1014 users)
Sometimes when I check out, an item is crossed off the order. Why does this happen? 1328  50%
(491 of 968 users)
How will my order be affected by holidays? 1211  50%
(512 of 1010 users)
how do I order by the bottle and not by the case? 1323  50%
(445 of 878 users)
How do licensees place an order for "Restricted" products? 1431  50%
(521 of 1031 users)
How do I delete the incorrect logins in the login pulldown window? 1067  50%
(489 of 967 users)
How do I print a month end inventory report 1223  50%
(489 of 969 users)
We have just placed our first order. I was reviewing this order and noticed that we did not have any UPC information. Is there any way to see UPC's associated with the orders? 1390  50%
(546 of 1086 users)
How do I get a login? 1348  50%
(576 of 1148 users)
Sometimes I get kicked back to the home page. Why? 1197  50%
(572 of 1140 users)
Can I print my order before it is submitted? 1162  50%
(524 of 1044 users)